Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at firstname.lastname@example.org.
Information Collection and Use
HeadQuest International collects information that personally identifies you (“personal information”), for example when you create an account we ask you to provide your personal information so that we can provide you with a user account and communicate by email. The types of personal information we collect include name, contact details, identification information, organization, title, information submitted in forms, payment details and inquiry/complaint details. We also collect personal information about your interactions and transactions with us.
We collect, use your personal information to provide, administer, improve and personalize our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your inquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.
If you are our customer, your personal information is used to create your order, and to contact you in the course of shipping. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. HeadQuest International also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will HeadQuest International make any personal information about an individual user available publicly in this manner.
Your email address is used to only send you information that you have requested. HeadQuest International allows you to elect to receive, or not receive, certain information from HeadQuest International. HeadQuest International adheres strictly to permission-based email policy. HeadQuest International will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data). All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within 7 days and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your inquiries.
HeadQuest International will not use or disclose your personal information without your consent, except:
- Where required or authorized by law;
- To implement the terms of any agreement we have with you;
- To assist the lawful investigation of a law enforcement authority;
- To protect the rights, property or personal safety of another HeadQuest International customer, any member of the public or HeadQuest International;
- The assets and operations of the business are transferred to another party as a going concern; or
We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in the United States of America and other countries.
Special Offers and Updates
We send all new users a welcoming email to respond to their inquiry. Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each email.
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.
Website Usage Information
We use tracking information to determine which areas our site users visit based on traffic to those areas. HeadQuest International does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
Our website may contains links to other sites. We are not responsible for the privacy practices or policies of those sites.
HeadQuest International has made a substantial investment in server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is strongly protected by HeadQuest International against unauthorized access. We will maintain safeguards to protect the security of these servers and your personal information. HeadQuest International may process, store and back up its information with the assistance of those providers.
Contacting HeadQuest International about Privacy
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or you wish to access or correct the personal information we hold about you, please contact us:
HeadQuest Intenrational LLC
6300 Riverside Plaza Ln NW, Suite 100
Albuquerque, NM 87120
In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will comply with any applicable legal requirements to provide reasons if we deny any request for access or correction, or to make a requested note of your desired correction with the information.
We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response.