Hire Learning: Finding the person who’s the best fit for the job — and your business 

 

 

Hiring the right employees is key to ensuring your business runs smoothly and successfully. Likely if you’ve reach the point of sitting down face-to-face with an applicant, you have a good indication of their experience. What’s most important at this point is to find out if they’re a good fit or are destined to be the proverbial square peg trying to cram into the round hole. 

 

One Size DOES NOT Fit All 

 

It goes without saying that personalities must be compatible. Never hire an otherwise perfect candidate assuming that they’ll change or that you can mold them into shape. You can usually feel the vibe right away — trust it. 

 

Anytime you add to your staff, it impacts the dynamic of the group. That’s why it’s important to learn about the person behind the talent. You can’t teach attitude, says Jim Schell, coauthor of “Small Business for Dummies.” 

 

Hiring the right person from the start, experts agree, is the single best way to reduce employee turnover. Skills are important, sure, but rather than simply judging the best applicant based on a checklist, a more effective approach is to also focus on whether or not they are a good fit within your company culture. 

 

An applicant might be a whiz at the cash register, but do they mesh with your style and approach to business? Do they have a solid work ethic; are they accepting of your way of doing things; and are they somebody who you will enjoy working alongside?. 

 

“The biggest problem with most small businesses is that end up hiring people for the job rather than team members who want to be part of a journey,” says business coach Jim Munro.  

 

“Character is such a huge part, and customer service is key,” concurs Wanda Black, of Munson’s Emporium, in Belton, Texas. 

 

“Most of the time, it’s important to hire people that are clueless, so that their opinions are less biased, and their willingness to learn is on point,” Wanda adds. “We’ve had employees that treated customers arrogantly, and that is not what we are about.” 

 

The best way to get to know a person is by having a conversation. But don’t make the mistake of talking too much during the interview — the goal is to find out about the person you’re looking to hire. So don’t be afraid to ask difficult questions and let them answer.  

 

Come straight out with specific questions that relate to past experiences and future expectations — don’t bother with the pseudo-psychological brain teasers like “If you were a super hero what power would you want to have?” Even if the answer is, ‘I’d have super customer service skill because I want to help people,” the truth is that all they really want to have x-ray vision so they can see people naked. 

 

Even if everything’s clicking, it’s a good idea to establish a trial period before you make things permanent. A person can be qualified, but for one reason or another things just don’t jell. Ninety days is good timeline which will give you a good idea of work ethic, professionalism and temperament. The best customer service comes from passion and commitment — it can’t be faked. 

 

  

Facebook
Twitter
Pinterest
Print
Email

Recent Articles

Does cannabis help with pain relief? Or is it all in your head?

According to new research, the placebo response –- the appearance of improvement in a person’s physical or mental health after taking a placebo or ‘dummy’ treatment — amounts to 67% of the pain relief associated with genuine cannabinoids. Looking into 20 studies using cannabis for pain control in over 1,450 people between the ages of

Read More »

How to Protect The Health and Wellness of Your Most Valuable Asset – Your Employees

Employee Assistance Programs (EAP) have become a vital resource for small business owners. Unfortunately, many of you aren’t aware of their existence or the services they provide such as counseling for those affected by workplace violence, wellness matters, traumatic events, relationship challenges, professional harassment, legal matters, adoption issues, eldercare and child care and more. Coverage

Read More »

Upcoming Legislative Sessions: What can we expect to see?

In my last article I discussed the 2022 legislative sessions in many states. In this article I want to shed some light on what we and many other advocates across the country anticipate in the 2023 session. As always, if you have any questions about how to get involved, ideas and relationships you may have

Read More »

How to Attract Seasonal Help

If you’re struggling to find seasonal workers, you’re not alone. A recent survey found that a quarter of small business owners have had a harder time finding seasonal help this year than in the past. And given that the clock’s ticking down, you might be growing increasingly desperate to find temporary workers. Offering minimal wages

Read More »

Cannabis Banking Bill Could Pass Congress by Year’s End

It has been a long road for the cannabis banking bill that aims to protect financial institutions that work with the marijuana industry. But analysts say the “SAFE Banking Plus,” has a roughly 70% chance of passing before the end of 2022. The House passed the SAFE Banking Act in 2021 and 2019, but getting

Read More »

Social Media

Most Recent

Are you 18 or older?