Whether you have two employees or two-hundred, it’s important to the success of your business that everyone is operating from the same playbook.
Staff meetings allow you to share information and training, which will make your business run more smoothly and improve the customer experience in your store.
Staff meetings can also help you identify small problems before they become big ones—or identify good ideas earlier rather than later. The best meetings involve two-way communication, so ask your staff about their input. It’s also a good time to bring up questions and concerns that have been gleaned from conversations with customers. However, do not let meetings turn into gripe sessions. Each meeting should be a learning experience.
In the smoke shop industry there are new products coming out every day, so it’s critical that your staff stay informed so that they can pass that information along to the customers. One way to keep everyone involved is to present a couple of new products at each meeting and give everyone the chance to get all touchy feely with them. You can engage your staff by asking individuals to research specific products or product categories and share what they have learned.
Nothing spells a bad ending to a meeting than to have attendees who come in with a blank mind. If there’s an issue you need to deal with or a project for which you need ideas, don’t wait until the meeting to spring it on your staff. Send out a memo ahead of time to give them a chance to rattle it around in their noggin and come up with some suggestions and meaningful input.